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Terms & Conditions

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  • Welcome to Hombi. The following terms and conditions, which control how you use our platform, are accepted by you if you visit or use our website and services.

  • To use our services, you must be at least eighteen years old and able to enter into contracts. You certify that you meet these requirements by using our services.

  • Users can access On-Demand Services through our website. We act as an intermediary, connecting service providers with users, rather than directly providing the services ourselves.

  • All services must be paid for via our platform. By processing payments, you accept the terms and conditions of any third-party payment processors we use.
  • Service fees are set by the service providers and may vary. We are not responsible for any disputes related to payments or the quality of services provided.

  • Users are accountable for their interactions with service providers. We do not support or guarantee the quality of services provided by these providers.
  • Users commit to treating service providers with respect and using our platform exclusively for legal purposes.
  • Our website, along with its content, trademarks, and logos, is protected by intellectual property laws. Users are not allowed to use our intellectual property without proper authorization.

  • How we handle the gathering, using, and disclosing of personal data is outlined in our privacy policy. You acknowledge and agree to our privacy policy by using our services.

  • Our services may not always be available, accurate, or reliable, and we disclaim all liability for any damages or losses you may incur as a result of depending on them.
  • The laws of [Your Jurisdiction] apply to these terms and conditions. Any disagreements arising out of these terms and conditions will be settled in Services' courts.
  • If you utilize our services and suffer any direct, indirect, incidental, special, or consequential damages, we will not be held responsible.
  • You agree to protect and indemnify us from any claims, losses, damages, liabilities, or expenses resulting from your use of our services or any violation of these terms and conditions.

  • Our Privacy Policy might get updated periodically. If we do, we will inform you by updating the Privacy Policy on this page.
  • We will bring it to your knowledge via email or clear notice on our website before any changes to this Privacy Policy take effect. Remember to check this Privacy Policy from time to time for updates. Changes are effective when posted here.

Effective Date: February 2026

Account & Data Deletion

Users of the Hombi app may request the deletion of their account and associated personal data at any time. Upon receiving a deletion request, Hombi will permanently delete all user data within 90 days.

What data is deleted:

  • Account information (name, email, phone number)
  • Booking history and service records
  • Payment information and transaction history
  • Location data and addresses
  • Profile photos and uploaded files
  • Chat and communication history
  • Device tokens and notification preferences

What data may be retained:

  • Data required by law or regulatory obligations
  • Anonymised and aggregated data that cannot identify you
  • Financial transaction records required for tax and legal compliance (up to 7 years as required by law)

How to request deletion:

Users can request account and data deletion by:

  1. Going to Profile → Account Settings → Delete Account in the app
  2. Emailing us at: support@hombi.app

Processing time:

All deletion requests will be processed within 90 days of the request being received. You will receive a confirmation email once your data has been deleted.

Where to use this:

  1. Google Play Console → Data safety → Delete account URL → paste it on a page at https://www.hombi.app/delete-account
  2. Privacy Policy page on your website
  3. Add the email support@hombi.app so users can contact you

Do you want me to also write a full Privacy Policy for the Play Store?

yes for google play store

Here is the full Privacy Policy for Google Play Store:

Privacy Policy – Hombi Effective Date: 27 February 2026 Last Updated: 27 February 2026

1. Introduction

Welcome to Hombi ("we", "our", "us"). Hombi is a home services and handyman booking platform operated by Eurosheppard. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our mobile application.

2. Information We Collect

a) Personal Information

  • Full name
  • Email address
  • Phone number
  • Profile photo
  • Home/service address and location

b) Usage Information

  • Booking history and service requests
  • Payment method and transaction history
  • Device information (device type, OS version)
  • App usage data and crash reports

c) Location Data

  • Precise GPS location (used to find nearby service providers)
  • Location is only collected while using the app

d) Communications

  • In-app chat messages between users and service providers
  • Push notification tokens

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Connect you with service providers
  • Process bookings and payments
  • Send booking confirmations and notifications
  • Improve app performance and user experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. How We Share Your Information

We do not sell your personal data. We may share your data with:

  • Service providers — to fulfil your booking requests
  • Firebase (Google) — for authentication, database, and push notifications
  • Google Maps — for location and mapping services
  • Payment processors — to process transactions securely
  • Law enforcement — when required by law

5. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion:

  • All personal data is permanently deleted within 90 days
  • Financial/transaction records may be retained up to 7 years as required by law
  • Anonymised data may be retained for analytics

6. Account & Data Deletion

You can delete your account at any time by:

All data will be permanently deleted within 90 days of your request.

7. Data Security

We protect your data using:

  • SSL/TLS encryption for all data in transit
  • Firebase security rules for database access
  • Secure authentication via Google OAuth and email/password

8. Children's Privacy

Hombi is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us at support@hombi.app.

9. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

10. Third-Party Services

Our app uses the following third-party services, each with their own privacy policies:

  • Google Firebase
  • Google Maps
  • Google Sign-In

11. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes via the app or email.

12. Contact Us

Eurosheppard / Hombi Email: support@hombi.app Website: https://www.hombi.app

How to use this:

  1. Publish this on your website at https://www.hombi.app/privacy-policy
  2. In Google Play Console → Store listing → paste the URL in the Privacy Policy URL field
  3. In Google Play Console → Data safety → link it there too